Over the past three decades, Abbyson has grown from selling imported rugs to becoming a major player in online furniture retail. But are their sleek mid-century modern and contemporary-styled collections worth the investment asked? This extensive review puts Abbyson‘s product claims under the microscope.
Abbyson Furniture Company Background
Founded in 1991 by Abby Rafieha after a transformative meeting with the Dalai Lama, Abbyson began as a small e-commerce store shipping Tibetan rugs globally. Steadily expanding its operations and supply networks, the company moved into furniture in the early 2000s.
Headquartered in Los Angeles, Abbyson now ships a wide variety of living, dining, bedroom and office furniture across the United States. While mainly an online retailer, some products are also available through third-party brick-and-mortar outlets like Costco and Amazon.
Assessing Abbyson Furniture Quality
Abbyson collections tick many boxes for contemporary furniture buyers – sleek silhouettes, neutral earthy tones and on-trend brushed gold accents. But does their furniture stand up to daily use?
Analyzing customer reviews and furniture industry expert blogs, the quality of Abbyson‘s furniture appears hit-and-miss across different product categories.
Living Room Seating Score: 3.5/5
The most common complaints about Abbyson‘s sleek leather and upholstered sofas and recliners are cushions losing shape quickly. This suggests lower density foam may be used.
However, their signature leather sectionals generally impress buyers with supple, top-grain hides and sturdy kiln-dried hardwood frames.
"This set screams quality. It’s elegant, well made and comfortable," writes L. Davis of the Austin Top Grain Leather Sectional.
Bedroom Score: 4/5
Abbyson‘s bedroom collections offer excellent value with attractive veneers and finishes belying lower-end particleboard and MDF constructions.
While durability over decades can‘t be expected, for the price buyers are impressed with appearances and reliable functionality. Simple knock-down assembly also scores points for ease of setup.
Dining and Occasional Furniture Score: 4/5
Hallmarks of Abbyson‘s mid-century modern inspired dining sets and occasional tables are thick chunky tops with graceful tapered legs. Materials like tempered glass, faux marble and solid Mindi woods make for handsome furniture at reasonable price points.
Outdoor Score: 3/5
While Abbyson‘s woven resin wicker holding up well over years of use, their Sunbrella fabric cushions and pillows receive low ratings. The outdoor-grade fabric lacks robustness to handle sun, wind and rain exposure. This requires replacing cushions more frequently, diminishing value.
Office Furniture Score: 5/5
The standout category for Abbyson is office chairs and desks, which offer commercial grade quality for home office spaces. Ergonomic mesh chairs with adjustable lumbar provide exceptional comfort and support for long hours spent working.
Assessing Customer Service & Delivery
Order processing and communication earns mixed reviews. Customers widely report items arriving damaged, incorrect products shipped despite notifications and difficulties contacting customer service.
This largely ties back to third party shipping partner FragilePak, which handles the majority of Abbyson‘s deliveries.
"We were extremely frustrated with their delivery service and communication throughout the process," shares recent buyer M. Stevens.
While delays and damages are commonly rectified after persistence contacting Abbyson, this remains an area needing improvement.
Pros of Buying Abbyson Furniture
- Contemporary styles at reasonable price points
- Fair to excellent product quality and value across most categories
- Frequent sales and promotions up to 65% off
- Easy online ordering and flat-rate shipping
Cons of Buying Abbyson Furniture
- Inconsistent product quality
- Durability issues with some materials like lower-density cushions
- Numerous complaints around shipping damages and delays
- Difficult to deal with customer service to resolve issues
Is Abbyson Worth Buying: Our Verdict
While Abbyson gets strong marks for style and affordability, inconsistent product quality and delivery issues remain concerning. We cautiously recommend Abbyson for budget-focused shoppers wanting attractive furniture with more limited lifespan expectations.
Closely inspecting product images and reviews is advised to identify better and poorer performers within their vast catalogue. For those wanting heirloom-quality investment pieces, other mid-tier brands like Article and Joybird likely deserve stronger consideration.
Have you purchased Abbyson furniture? We‘d love to hear your experiences in the comments below!
