Why is ChatGPT Not Working? A Comprehensive Guide to Fixing Connection Issues

ChatGPT‘s bots have become everyone‘s digital BFFs lately. But just when you wanted to have an enlightening conversation about the meaning of life, ChatGPT goes blank. Error 1020 pops up out of nowhere. Or you just can‘t seem to access it at all.

We‘ve all been there. As ChatGPT‘s popularity has surged with millions of new users joining daily, its servers are creaking under the load. Downtime and connection issues have become increasingly common.

In this guide, we‘ll dig into the most common ChatGPT problems and walk through various troubleshooting techniques to get you chatting with your AI friend again.

The Most Common ChatGPT Issues

Before we get to the fixes, let‘s understand the typical ChatGPT problems faced:

  • It gets stuck indefinitely loading – The main ChatGPT window keeps spinning without actually loading any content.

  • You get a "Something went wrong" error – A generic error that could indicate issues connecting to ChatGPT‘s servers.

  • Error 1020 shows up – Usually points to a browser cache or cookie issue preventing access.

  • ChatGPT stops responding mid-conversation – Likely an overload issue as millions of users chat simultaneously.

  • You can‘t sign up for a new account – ChatGPT limits new sign-ups during peak demand.

  • Pages don‘t load fully or CSS/images break– Usually a browser cache or extension conflict issue.

  • It was working before but now it isn‘t – ChatGPT could be down or may have blocked your region due to excess traffic.

Phew, that‘s quite the list! But don‘t worry – where there‘s a will, there‘s a way. Let‘s get straight into the fixes.

1. Check Server Status and Known Issues

Before you start troubleshooting, first check if the problem is actually on your end or if ChatGPT is down.

With over 100 million monthly active users now, demand often overwhelms ChatGPT‘s capacity leading to downtime. Usage has grown 30x since its launch in November 2022.

Visit status.openai.com to see any reported issues or scheduled maintenance. You can also subscribe to get email/SMS alerts whenever incidents happen.

ChatGPT Status Page

Additionally, the @OpenAI Twitter account posts updates on outages. Major disruptions will also be reported by news outlets.

If ChatGPT seems down globally, all you can do is wait patiently for OpenAI‘s team to restore services. Follow OpenAI on social media for live updates.

However, many connection issues are localized and can be fixed with some effort. So let‘s get troubleshooting!

2. Clear Browser Cache and Cookies

Corrupted browser caches and cookies account for many of the errors and loading failures faced.

Clearing this data forces your browser to freshly load ChatGPT assets and usually resolves common problems like Error 1020 or blank screens.

Here are steps to clear cache and cookies in the major browsers:


  • Click the 3 dot menu > Settings > Privacy and security
  • Click Clear browsing data
  • Select "Cached images and files" and "Cookies and other site data"
  • Click Clear data


  • Click the 3 line menu > Settings
  • Scroll down to Privacy & Security
  • Click on Cookies and Site Data
  • Click Clear Data


  • Click Safari > Clear History and Website Data
  • Select "Cached files and images" and "Cookies and other website data"
  • Click Clear History


  • Click the 3 dot menu > Settings > Privacy, search and services
  • Click Choose what to clear under Clear browsing data
  • Select Cached images and files and Cookies and saved website data
  • Click Clear now

Clearing Chrome cache

Once your browser data clears, refresh ChatGPT and it should load cleanly without errors.

💡Pro Tip: Use incognito/private mode to test ChatGPT without extensions and browsing data getting in the way.

3. Disable Browser Extensions

Browser extensions like VPNs, ad blockers, privacy tools etc can sometimes break ChatGPT functionality or cause performance issues.

Try temporarily disabling all extensions and reload ChatGPT. If it now works properly, turn on extensions one-by-one until you identify the problematic addon.

To disable extensions:


  • Click puzzle icon > Manage extensions
  • Toggle off all extensions


  • Click puzzle icon > Manage Your Extensions
  • Toggle off all extensions


  • Click 3 dot menu > Extensions
  • Toggle off all extensions

Disabling Chrome extensions

If an extension caused problems, consider removing it entirely while using ChatGPT.

4. Try Different Browsers and Devices

If you are stuck with the Loading circle forever, attempt accessing ChatGPT in alternate browsers like Chrome, Firefox, Safari, Edge, Opera etc.

Also try using ChatGPT on your mobile devices if it‘s not working on desktop and vice versa.

Browsers render webpages differently based on their engine and optimization. Switching isolates whether an issue is browser-specific or network/device related.

Trying different browsers

If ChatGPT works fine in some browsers but not others, you know extensions or settings in those browsers are likely culprits.

5. Check Your Internet Connection

For any web service, an unstable internet connection causes a world of pain.

Ensure you have a consistent, high-speed internet access without any restrictions when using ChatGPT:

  • Try using an ethernet cable instead of WiFi
  • If on WiFi, switch to different bands like 2.4GHz or 5GHz
  • Try using different WiFi networks like home, office, cellular hotspot etc
  • Disable any bandwidth limits or restrictions like those in public networks
  • Use a VPN or proxy service if ChatGPT is blocked in your region

Run a speed test to check your network health. Ideal speeds for ChatGPT:

  • 25 Mbps download

  • 5 Mbps upload

  • <50 ms latency

Intermittent connectivity, bandwidth throttling, firewalls, and regional access restrictions can all prevent ChatGPT from working properly – so rule out network issues first.

6. Reset Router and Flush DNS

Network devices like routers and modems maintain DNS caches and connection state information that can sometimes become stale or corrupted.

Resetting your router and flushing DNS often resolves difficult ChatGPT loading issues:

Reset Router

  • Locate the reset button on the back/bottom of the router
  • Press and hold for 30 seconds until lights flash
  • Router will restart with defaults cleared

Flush DNS (Clear DNS Cache)


  • Open Command Prompt as Administrator
  • Run command ipconfig /flushdns


  • Open Terminal
  • Run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder


  • Open Terminal
  • Run sudo systemd-resolve --flush-caches; sudo systemd-resolved restart

Flushing DNS and resetting the router renews the IP address and clears any problematic cached lookups that may be blocking ChatGPT.

7. Change DNS Servers

DNS (Domain Name System) servers convert human-readable domain names into machine-readable IP addresses.

Using faster third-party DNS providers like Google ( or Cloudflare ( instead of your ISP‘s default servers can bypass issues reaching ChatGPT.

Here‘s how to change DNS servers on common devices:


  • Go to Control Panel > Network and Internet > Network Connections
  • Right click your WiFi/Ethernet > Properties
  • Select Internet Protocol Version 4 (TCP/IPv4)
  • Click Use the following DNS server addresses
  • Enter and


  • Go to System Preferences > Network
  • Select your connected network
  • Go to Advanced > DNS
  • Click plus icon and add and


  • Go to Settings > Wi-Fi > Tap the "i" icon
  • Tap Configure DNS > Manual
  • Enter and


  • Go to Settings > Network & Internet > WiFi
  • Long press your network and select Modify network
  • Change to Static and enter and in DNS 1 and DNS 2

Using reliable third-party DNS resolvers like Google and Cloudflare often bypasses intermediate ISP server problems.

8. Try Using a VPN

If ChatGPT is blocked in your country or region, use a VPN service to bypass the access restrictions.

A VPN assigns you an IP address from another location, masking your actual location and identity. This allows you to access internet services like ChatGPT from anywhere.

Some good VPNs to try are ExpressVPN, NordVPN, ProtonVPN and Tunnelbear.

Make sure to select a VPN server located in a country where ChatGPT is available. You can find the list of supported countries on ChatGPT‘s website.

🚨Warning: Free VPNs are not recommended as they can steal and sell your data. Pick a trustworthy paid VPN for best security.

9. Clear ChatGPT Local Data

Sometimes ChatGPT‘s browsing profile and locally stored data gets corrupted or out-of-date preventing proper loading.

You can purge this by:

  • On Desktop: Click your profile picture > Settings > Clear Conversation History

  • On Mobile: Tap profile icon > Settings > Clear Conversation History

This removes any corrupted local cache and allows ChatGPT to rebuild its browser data.

Additionally, fully logout of ChatGPT, clear browser data again, and login afresh. This forces a full refresh of cookies and caches.

10. Contact ChatGPT Support

If you still can‘t access ChatGPT after trying all other troubleshooting, please contact their support team for assistance:

Explain your issue in detail and steps you‘ve taken to fix it. Their team will investigate and resolve stubborn connection problems.

ChatGPT Help

Some key points when contacting support:

  • Specify the exact error message you see, if any
  • List the operating system, browser/device and network details
  • Describe when the problem started and reproduction steps
  • Explain what troubleshooting you‘ve already attempted

This context helps ChatGPT support diagnose and pinpoint the cause of difficult bugs.

Bonus Tip: Try ChatGPT Alternatives

If ChatGPT remains unavailable in your region or is down for prolonged periods, you may want to check out some alternative AI chat services:

  • Anthropic – From AI Safety startup, still in beta
  • Character.ai – Focuses on emotional intelligence
  • Google Bard – Google‘s AI chatbot, launching soon
  • QuillBot – More writing focused bot
  • Clara – AI assistant for business teams

While not as advanced as ChatGPT, these alternatives can still provide interesting conversational experiences.

FAQs about ChatGPT Connection Issues

Why does ChatGPT stop responding when I‘m chatting?

Heavy traffic often overloads ChatGPT‘s servers, causing existing chats to freeze or timeout. Try simpler questions and restart the conversation.

Why am I getting a loading circle forever?

This usually indicates a browser extension conflict. Disable all extensions, clear cache/data, restart browser and try again.

ChatGPT says it‘s at capacity – what now?

ChatGPT limits new users during peak demand. Keep trying later or get priority access with ChatGPT Plus.

What is Error 1020 with ChatGPT?

Error 1020 is a generic connectivity error due to browser cache or cookies. Clear your browsing data and reload ChatGPT.

I can‘t create a new ChatGPT account – why?

To manage overload, new signups are paused during peak times. Wait a few hours and try again later.

Does ChatGPT work better on mobile or desktop?

It depends. Try different devices and browsers to isolate issues. Faster networks and hardware help on mobile. Extensions may break desktop access.

How do I contact ChatGPT support?

Logged in users can get help via chat.openai.com. Non-logged in users can use the chat icon on help.openai.com. Explain your issue in detail.


ChatGPT‘s global outage woes have led to much frustration recently. But as the AI popularly says – this too shall pass.

With OpenAI rapidly expanding capacity and these handy troubleshooting tips, you‘ll be back to stimulating conversations in no time.

The key is first checking system status, then isolating whether issues are on your end or ChatGPT‘s. Clearing browser data, toggling extensions, switching networks and devices, changing DNS, using VPNs and contacting support cover the most common problems.

We hope this guide serves like an anxious friend trying all possible hacks to reconnect you with ChatGPT! Let the philosophical debates resume.

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