As someone who has ordered prescription glasses and contacts from EzContacts for over 5 years now across dozens of transactions, I‘ve experienced this online eyewear retailer from just about every angle. From browsing their expansive designer frame selection to taking advantage of seasonal sales to speaking with customer service when I had order issues, I like to think I‘ve become a bit of an EzContacts expert!
That‘s why I wanted to provide this inside look and detailed evaluation from a loyal customer‘s point of view. My goal is to education you on the true pros and cons so you know exactly what to expect if you choose EzContacts for your next eyeglasses or contact lens purchase. I‘ll dig into product catalogue depth, pricing strategies, unadvertised perks for repeat buyers, what sets their customer service apart, how insurance reimbursements work, and plenty more.
So whether you‘re completely new to this company or have shopped with them a few times yourself, I think you‘ll find my unfiltered and experienced perspective quite useful!
My Personal Backstory As an EzContacts Shopper
I still vividly remember the first time I came across EzContacts back in 2017…
I had just scheduled my annual eye exam and with a fresh prescription in hand, needed to purchase replacement contact lenses. But money was a bit tight as a college student so I started researching affordable options beyond what my campus bookstore carried.
That‘s when EzContacts caught my attention while browsing eye care forums for recommendations. What immediately stood out were the exceptional prices they offered for top contact lens brands relative to local optical shops. I‘m talking like 40% cheaper for the exact same products!
I decided to take a risk and put in a small initial order to test them out. Suffice to say, I became a lifelong convert after that exceptional first experience!
Fast forward 5 years and I only buy my glasses and contacts from EzContacts now. I even converted my wife and two kids as customers after they saw the designer frames and nice sunglasses that always showed up at our door!
So in your case, I hope my years of insight dealing with this company helps you make the best choice that fits your eyecare needs and budget.
Now, on to the good stuff…
Eyewear Selection and Ordering Process
Let‘s start with the basics – what kinds of vision correction options EzContacts actually sells and how easy or difficult they make the ordering experience.
The product selection is likely wider than you‘d expect from an exclusively online retailer. We‘re talking:
- Prescription eyeglasses – over 5,000 men‘s, women‘s, and children‘s frames from brands like Ray-Ban, Oakley, Gucci, Prada and independent designers
- Sunglasses – 400+ styles can have prescription lenses added or ordered as-is for UV eye protection
- Contact lenses – all the major brands of soft lenses and popular specialty ones like colored and multifocal
- Reading glasses – 20+ trendy non-prescription readers for computer use or occasional vision help
I‘ve personally purchased prescription glasses, prescription sunglasses, Air Optix contacts, and blue-light blocking readers from them with exceptional results each time. Especially impressive is the designer frame selection where I can find brand names unavailable elsewhere locally yet still cheaper than competitor sites. EzContacts definitely invests heavily into curating on-trend, in-demand eyewear styles.
As for ordering, the website is extremely user-friendly with helpful categories and filters when searching for your perfect pair. Once you add items to your cart and enter prescription details during checkout, the transaction process is smooth sailing!
I will say custom prescriptions often take 7-10 business days to process and ship since lenses are specially cut based on your supplied Rx details. Otherwise standard shipping is about 5 days.
My latest pair of eyeglasses arrived safely in New Jersey just 8 days after placing the order. Super fast in my opinion!
Pricing, Discounts, and Ways to Save
Now for the question many have on their minds – how affordable are EzContacts glasses and contacts really? Especially compared to alternatives both online and in-person.
Without a doubt, pricing is where EzContacts shines brighter than just about any eyewear seller I‘ve encountered. The fact you can buy a legit pair of designer sunglasses with coated lenses for like $100 or contacts for an entire year at $150 is just astounding.
I comparison shop religiously before any purchase and EzContacts prevails every single time. Just look at some examples…
| Product | EzContacts Price | Local Store Price | Savings |
|---|---|---|---|
| Ray-Ban Folding Classic Wayfarers | $153 | $211 | $58 (27% off) |
| Oakley Holbrook Rectangular Glasses | $116 | $193 | $77 (40% off) |
| Biofinity Toric 6 Mo Contacts (12 lenses) | $45 | $120 | $75 (63% off!) |
And those comparisons are STILL factoring in to-die-for seasonal sales at my local Costco and LensCrafters! EzContacts definitely lives up to its affordability promises before even including ways to save.
As a savvy bargain shopper, I also appreciate how many discount opportunities they offer customers:
- Sitewide sales for holidays (up to 25% off)
- Limited-time percent-off or dollar-off promo codes
- EzPoints rewards program = $1 credit for every $10 spent
- Refer a friend for $20 off your next order per referral
- First-time buyer and birthday discounts
Pro tip: EzContacts sales don‘t get advertised on the homepage. So browse the special offers page a few times per month to discover new ways to save instantly on your order!
And if by some miracle you find the identical glasses or contacts cheaper elsewhere, EzContacts will still price match so you get the best value. Now that‘s confidence from a retailer!
Product Quality and Delivery Experience
Affordability means nothing if the glasses and contacts show up with defects or incorrectly made prescriptions lenses.
Thankfully over dozens of deliveries, I‘ve had close to a 100% satisfaction rate with orders from EzContacts. This includes:
- Scratch-resistant, glare-reducing lenses in the perfect prescription strength
- Durable glasses frames that feel solid and comfortably lightweight
- Contact lenses securely packaged and lasting a full 2 weeks comfortably
- Zero damage, even with the thinnest lens indexes
I contribute the consistent quality to EzContacts maintaining its own state-of-the-art lab and distribution facilities right from headquarters. This allows tight oversight across the entire production and shipping process.
You can validate these standards yourself by reading through some verified customer reviews:
- 29,000+ reviews averaging 4.7/5 stars on SiteJabber
- 98% recommended rating from 550+ reviews on Google
- A+ Better Business Bureau rating over 5+ years
Those numbers speak for themselves! And the few reviews mentioning defects mostly praise EzContact‘s willingness to immediately replace damaged products free of charge.
So take confidence your order will arrive as expected thanks to great internal quality control.
Returns, Exchanges, and Concerns
Another hallmark of reliable online brands is hassle-free returns or exchanges. EzContacts makes the process extremely forgiving:
- 30 days to return ANY glasses or contacts in original condition
- 1 year manufacturer‘s warranty against defects
- Free prescription corrections if Rx feels off
- Free exchanges within 30 days if you just want a different style
I‘ve had to exchange ill-fitting frames once and correct a contact lens prescription twice. EzContacts replaced or refunded me zero questions asked!
They even covered return shipping labels without me asking.
For added buyer protection, they offer 24/7 customer service via phone, email, and live online chat on the website. I don‘t think I‘ve waited more than 5 minutes for an agent anytime I had an order issue.
Oh and NO account or order history is ever deleted…so years later you can still access invoices and package tracking details through your online account dashboard. Big win for organization!
My only complaints dealing with EzContacts over the years come down to 2 minor nuisances:
- Packages can occasionally get delayed during holiday rushes at the end of the year. So I recommend ordering 1 month early if you want deliveries by Christmas or New Year‘s.
- Vision insurance can take 30-60 days for full provider reimbursement. Just brace yourself for a bit of waiting. But you‘ll get every dollar back based on your plan‘s coverage terms.
All in all, I don‘t consider either of those dealbreakers for the otherwise exceptional service and savings!
How EzContacts Stacks Up to Competitors
We‘ve clearly determined EzContacts provides tremendous bang for your buck across designer eyeglasses and brand name contact lenses.
But it never hurts to compare options, right? Let‘s see how EzContacts stacked up for me vs. a few other popular online eyewear stores.
Zenni Optical: Absolute cheapest prices but lack of designer brands and rash of complaints around flawed prescriptions made me hesitant to try them personally. Also limited style selection.
EyeBuyDirect: Slightly lower everyday prices but frames felt cheaper in quality when I did a trial order. Limited lens coating upgrades too. Biggesst drawback was no vision insurance accepted.
LensCrafters: Major national chain but only worthwhile if you have an expiring frame allowance with coverage. Otherwise I found identical designer glasses literally hundreds more than EzContacts!
GlassesUSA: Very comparable to EzContacts in pricing, styles, lens options, and ordering ease. Ran the same limited-time % discounts on orders. I still give EzContacts the edge for everyday low prices with extra reward perks.
After Years of Orders, Do I Recommend EzContacts?
I couldn‘t give a more emphatic YES here!
EzContacts checks every box as my go-to recommendation for replacement contact lenses or affordable prescription eyeglasses for you or your family.
They stand behind exceptional deals on designer brands you‘ll actually love thanks to quality construction and properly-crafted prescription lenses. All with the ability to try frames risk-free at home and exchange what doesn‘t work for your face.
Between recommendation-worthy customer service, standard shipping that feels lightning-fast, and a top-notch purchasing experience from ordering to delivery…I enthusiastically vouch for EzContacts.
After years of repeat orders, I give them an A+ grade and my highest seal of approval. Thanks for taking the time to read my brutally honest insider review!
I‘m curious – where have you purchased eyewear online before and how was your experience? Let me know in the comments if you give EzContacts a try for your next order. I look forward to hearing your thoughts!
