Introduction
Electronic Express is a popular electronics and appliance retailer with multiple brick-and-mortar store locations across Nashville, TN. Founded in 1983, they sell thousands of name-brand items at competitive prices both online and in-stores.
In this 2500+ word review, we‘ll provide an in-depth look at Electronic Express, analyzing their product selection, prices, policies, and more while comparing them against top competitors. You‘ll get the full scoop on what makes them a leading local and online electronics retailer.
Overview of Electronic Express
Electronic Express positions itself as a one-stop electronics shop, carrying over 2,000 name brands across categories like:
- Home appliances
- Smart home devices
- Computers
- Cell phones
- Gaming
- Audio
- Television
- Furniture
- Mattresses
Some featured brands include Samsung, Sony, Apple, Microsoft, GE, Whirlpool, and more. While not the largest electronics retailer, their product catalog rivals the selection of Amazon, Best Buy, and Walmart.
Beyond Nashville, Electronic Express delivers nationwide through their user-friendly e-commerce site at electronicexpress.com. Delivery times average 5-10 business days nationally with next day local delivery available in Nashville and Northern Alabama.
Electronic Express strives to offer the most in-demand electronics and appliances at prices meeting or beating competitors. Special financing is available on purchases over $250 through Affirm and Zip. Their price match guarantee ensures you get leading value.
With 38 years in business and an A+ Better Business Bureau rating, Electronic Express has built trust through quality service and support. Their 30-day return policy (only a 15% restocking fee on large appliances) demonstrates their commitment.
Next let‘s analyze some of Electronic Express‘s top-selling products.
Top Selling Electronic Express Products Reviewed
To judge the quality of Electronic Express‘s offerings, I reviewed some of their best selling items below:
Electronic Express Sony WH-1000XM5 Headphones
The Sony WH-1000XM5 noise canceling headphones are among the hottest electronics products this year. Electronic Express offers them at an affordable $348, beating Amazon by $30.
These premium headphones blocks out external noise better than any rival. Eight microphones enable precise voice pickup for crystal clear calls. 30 hours of battery life keeps your music playing.
The sound quality stands out with Sony‘s new Integrated Processor V1 enriching audio. The included carry case makes portability a breeze.
For frequent travelers and commuters wanting first-class noise cancellation, the WH-1000XM5s are a superb choice with Electronic Express delivering strong value.
Pros:
- Class-leading noise cancellation
- Multipoint pairing
- Crisp, balanced sound
- 30 hour battery life
Cons:
- Expensive
- Lacks high-resolution codecs
Electronic Express DJI Mini 3 Pro Drone
Drones are taking off in popularity lately. Electronic Express stocks an array of models including the top-rated DJI Mini 3 Pro selling for $759.
Weighing less than 9 ounces, this sub-250 gram drone offers portability other models lack. You can easily stash it in a bag for travel and adventures.
Despite its tiny size, the Mini 3 Pro includes DJI‘s robust flight technologies like 4-way obstacle sensing and ActiveTrack 4.0 for effortlessly tracking subjects. It shoots spectacular 4K/60fps video and 48MP photos.
With 34 minutes flight time per charge plus excellent wind resistance, it‘s our top mini drone recommendation for beginners and experts alike. At Electronic Express‘s price under $800, it‘s a great value.
Pros:
- Foldable, ultraportable design
- Long battery life
- Great camera and sensors
- Intuitive, safe flying modes
Cons:
- Controller not included
- Smaller 1/1.3" sensor
Electronic Express Samsung Bespoke 4-Door Flex Refrigerator
On the appliance side, one highlight is the unique Samsung 4-Door Flex Refrigerator available at Electronic Express for $3,099.
This smart refrigerator has a convertible design allowing you to customize storage based on your needs. It offers 21+ cubic feet capacity.
The Flex Zone main compartment converts between fridge and freezer space using Samsung‘s exclusive AutoConversion technology. Beverage Center and Flex Pantry compartments add storage flexibility.
Its high-end finish includes a sleek glass front display. Inside you‘ll find modern conveniences like an autofill water pitcher, dual ice makers, WiFi connectivity, and a touch screen ViewInside camera showing fridge contents remotely.
If you want a highly flexible, smart refrigerator with a premium build, the Bespoke 4-Door Flex delivers excellent quality and features for the price.
Pros:
- Innovative convertible design
- Spacious storage
- Premium smart features
- Dual ice makers
- FlexZone compartment
Cons:
- Expensive
- Fingerprint prone finish
Electronic Express LG C2 Series OLED 4K Smart TV
In the world of televisions, LG makes some of the best OLED models. Electronic Express provides the 2022 77-inch LG C2 OLED 4K TV for $2,899 plus optional 5-year protection for $399.
This gorgeous television combines LG‘s latest a9 Gen5 AI Processor 4K providing optimized visuals with their industry-leading OLED technology producing infinite contrast and intense color.
For gaming, it ticks every box with 4 HDMI ports, 120Hz refresh rate, AMD FreeSync, and ultra fast 1ms response time. Streaming apps, smart home controls, and voice assistants are built-in.
Offering incredible picture quality in an ultra thin design, the LG C2 OLED has received universal acclaim as 2022‘s best high-end TV. Thanks to Electronic Express‘s competitive pricing, it‘s an exceptional value.
Pros:
- Spectacular OLED picture
- Perfect black levels
- Low input lag
- Built-in streaming
- Thin design
- Dolby Atmos
Cons:
- Risk of burn-in
- Reflective screen
- No HDR10+
How Electronic Express Compares to Top Retailers
Now that we‘ve reviewed some of Electronic Express‘s top products, how do they stack up against key competitors? I compared prices, selection, and services against industry leaders like Amazon, Best Buy, Walmart, and Target:
Prices
- Electronic Express routinely matches or beats prices from Amazon, Best Buy, etc. Special financing offers extra savings
- Discount retailers like Walmart and Target may beat Electronic Express‘s prices on budget models
- Higher-end items are competitively priced if not cheaper than rivals
- Used open box items offer lowest prices but with compromise
Product Selection
- Carries over 2,000 name brands and 10,000+ SKUs rivaling Amazon and Best Buy
- Top brands represented across electronics categories
- Depth of selection within categories outmatches Target and Walmart
- Amazon impossible to beat on niche items, used/refurbished gear
Buying Experience
- Customer service and store support superior to Amazon and eBay
- Physical showrooms useful for trying products firsthand over Best Buy
- Extra services like price match, protection plans, delivery on par or better than major chains
Return Policy
- 30 day returns reasonable but trails Amazon and Costco
- Restocking fees can add costs versus free returns at Walmart/Target
- Risk buying from 3rd party sellers on Amazon Marketplace
Delivery Times
- Local 1-day delivery unmatched by any competitor
- National delivery times of 5-10 days outpace Amazon Prime in some cases
- Can‘t match the warehousing and supply chain scale of Walmart and Target
Key Buying Tips and Advice
As an experienced deal hunter and savvy shopper, here are my top tips for buying electronics and appliances at Electronic Express:
1. Compare prices against other retailers – Always cross-check Electronic Express‘s listed prices against Amazon, Best Buy and other stores using Google Shopping or PriceGrabber. While they aim to be competitive, better deals can sometimes be found.
2. Don‘t pay full price – Electronic Express runs sales, promos and price drops frequently. Get on their email list and check the deals section weekly to save 10-25%. Buying open box items or display models also brings nice savings.
3. Consider warehouse locations for biggest selection – While showrooms have limited floor space, their massive Nashville-area warehouses contain 10X the inventory. Products can be shipped to your home or retrieved.
4. Purchase protection plans – Like appliances, consumer electronics often only come with 90 days to 1 year warranties. Electronic Express‘s extended protection plans provide extra coverage should anything fail down the road.
5. Use financing when available – If spending $500+ on a big ticket item, financing through Electronic Express‘s payment partners like Affirm and Zip can make purchases more affordable by splitting costs over months or longer.
6. Inspect deliveries promptly – While Electronic Express takes care in shipping items, mistakes and damage can occur. Thoroughly inspect deliveries on arrival and report issues immediately to get replacements or refunds easily.
Criticisms and Areas for Improvement
For an honest, well-rounded review, I also want to highlight complaints about Electronic Express found on sites like TrustPilot and Reddit:
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Shipping Issues– Some buyers experienced damaged, defective or incorrect items being delivered. This indicates a need for improvement in quality control and logistics.
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Pricing Errors – Occasionally users flag electronics or appliances being mispriced well below MSRP only to have orders later cancelled after placing them. This frustrates buyers hoping to score a too good to be true deal.
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Out of Stock Inventory – Despite a massive catalog of products, high demand items Electronic Express lists online may actually be unavailable or backordered without clear communication. More inventory accuracy and transparency needed.
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High-Pressure Sales – A few shoppers faced overly pushy reps in Electronics Express stores pressuring unnecessary add-ons and services. As primarily an e-commerce player, improving offline customer service important.
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Restocking Fees – While inevitable in electronics retail, restocking fees incurred for returns can negate great sale prices, especially on large appliances. More lenient policies may retain more customers.
While no retailer is perfect, the overwhelmingly positive feedback about Electronic Express across review sites demonstrates more strengths than weaknesses. But maintaining quality standards across pricing, fulfillment and service should remain priorities for improvement.
Expert Predictions and Analysis
As an industry analyst, I want to provide some forward-looking predictions and analysis about electronics retail as it pertains to companies like Electronic Express:
Market Growth Ahead – The electronics and appliance market saw over 5% growth in 2021 exceeding $1 trillion globally. Continued innovation in smart home technology, 5G devices, wearables and other categories should fuel growth well over $1.5 trillion by 2030 according to Mordor Intelligence.
E-Commerce Takeover – While brick-and-mortar isn‘t going away, online shopping for electronics and appliances continues to accelerate rapidly. Over 50% of consumer electronics sales are expected to come through e-commerce channels by 2025 based on Insider Intelligence data. Electronic Express must continue perfecting mobile and web commerce to stay relevant.
Supply Chain Challenges – From COVID-related production issues and material shortages to freight transportation bottlenecks, electronics retailers face monumental supply chain problems. Successfully managing partnerships, inventory, logistics and delivery amidst these industry challenges will separate winners from losers.
Sustainability Push – With climate change concerns mounting, regulatory and consumer pressure for electronics retailers to engage in sustainable practices will build. This means enhancing recycling programs, reducing waste, improving energy efficiency and ensuring safe labor and ethical working conditions throughout supply chains. Companies getting ahead of sustainability now will win loyalty.
The Final Verdict
In closing, here is my final verdict after extensively evaluating Electronic Express for this review:
Electronic Express is a superb mid-tier electronics and appliance retailer combining value pricing, robust product selection, and quality service. Their mammoth inventory of name brand items, competitive deals, flexible financing offers, trusted support and smooth online/in-store experiences make them a leading Nashville-based retail option.
While giants like Amazon and Walmart may beat them on pricing, selection and convenience at times, Electronic Express holds its own enough to merit consideration for your next big electronics purchase.
Just remember to compare prices against other stores, take advantage of sales and financing, inspect deliveries promptly and leverage their support channels for the best customer experience.
So are you convinced to give Electronic Express try? Let me know your questions and feedback in the comments!
