Are you experiencing a slow network? Does your WiFi signal not reach the places it needs to? Is your internet dropping out frequently? If so, then you need a proper troubleshooting process. This blog post will give you a step-by-step guide on how to fix any problems with your Orbi satellite system.
Restart Your Orbi Devices
To restart an Orbi device, press the power button for at least ten seconds. This action will shut down your devices and then restart them. If you have access to a physical ethernet port on the wall or another network connection that's not wireless, it’s best to use this instead of just shutting off your router because it could take up to five minutes before all four lights are lit again when using Wi-Fi only connections.
If your issue continues after this step we recommend returning them for RMA or contacting customer service with an advanced troubleshooting request as outlined below or simply searching online “Orbi satellite flashing white” and you'll be able to find a solution. Most of the time, people can fix the problem themselves in under five minutes.
If you're using a wireless connection, disconnect the cable from your Orbi Router and wait five minutes. Then, reconnect it to see if any of your devices can connect wirelessly. This will help reset the router without physically unplugging it every time you want to reboot it or restart an individual device like a satellite(s).
You should also try to return all of your Orbi products (Satellite, Wall Plug, and Cable/DSL Modem) to factory settings by pressing down on the power button for at least 30 seconds until either one is blinking slowly with orange light. The rest are lit with blue lights when set up correctly.
Check Your Cables
After you have checked that your setup is complete, check to make sure all of the cables connecting from one device to another are securely in place. If any parts feel loose or “wiggly”, tighten them up before continuing with your troubleshooting process.
Additionally, make sure nothing is blocking any of the antennas on your Orbi devices. Sometimes, people will inadvertently cover an antenna with a book or other object, which can hinder your device's performance.
Check the Status of Your Orbi Device
The best way to check the status of your Orbi device is to open the Orbi app and go to Settings > About. The app will show you the current firmware version, IP address, and other information about your Orbi system.
If you need more detailed information about your network or devices, you can also click on View Network Map. This will give you a graphical representation of your network with all of your connected devices. You can hover over each icon for more information, including the type of device, MAC address, and IP address. If there are any problems with your network, the App will provide warnings or error messages.
For example, if one of your devices is not connecting properly to the network, a red X will appear next to that device. If you click on the red X, a pop-up window will show more details about what’s wrong with the connection and provide suggestions for how to fix it.
Reboot Your Modem
After you’ve unplugged your Orbi satellite, reboot your modem by turning it off and then on again. Wait a few minutes for the modem to fully startup before continuing. If you still experience problems after rebooting your modem, try power cycling it. Turn off your modem, wait 30 seconds, and then turn it back on. This will restart the device and may fix any temporary issues.
Once your modem is online, plug in your Orbi satellite and wait for the LED ring to turn solid blue. Once it does, you can open a web browser and go to orbilogin.com to finish the setup process. If you experience any problems during this process, please contact customer support, so agents can help you solve the issue easily.
Update Your Firmware
To ensure that you are getting the most out of your Orbi, it is important to keep your firmware up to date. You can check for updates and update your firmware by following these steps. Open a web browser and go to orbilogin.com, then log in. If you have not updated your Orbi firmware already, click on the link to do so now under settings > advanced system update.
If there are any updates available for your devices, they will be listed under ‘latest releases' on this page. Select the checkbox next to each device that needs an update and then select apply. You can also review existing release notes by clicking on any of the links below a selected version number. Make sure when applying changes that all items are checked off as shown in step four before proceeding with updating firmware again make sure everything is applied correctly You should see a confirmation screen saying “updated successfully.”
This means it has been completed successfully! Your router/gateway may restart a couple of times during the update process. After it is complete, your devices will be updated and you can go ahead and continue using them as usual.
Try an Alternative Channel
If the above troubleshooting tips don't work, you can try to switch to another channel on your Orbi satellite. To do this, open a web browser and go to orbilogin.com.
Once logged in, click “Settings” in the top right corner and then select “Advanced Settings.” Scroll down until you see “Wireless Network.” Click the drop-down arrow next to it and select your desired channel. Click “Apply” at the bottom of the page and then restart your Orbi satellite. You should now be able to connect devices to your network.
Orbi satellites are popular because they work well, have the best range of any mesh system on the market today, and can be expanded with additional units to cover more spaces. But what do you do when your Orbi satellite won't connect? These are some tips for troubleshooting that will get it working again quickly.